| |
|
|
|
This small utility packs a very useful punch, giving you an easy way to store the answers to frequently asked questions, search through them and then put those answers into the emails you are writing to your customers. It allows you to keep the messages organized in groups, find them as quickly as possible and then with one keypress it switches back to your email program and pastes your message into an email. Emails can be answered in just a few seconds.
The process will typically be as follows:
1) Read the customer`s email - press reply
2) Press F11 to switch to Mercury MailRoom (you can use Alt-Tab, or the mouse, but F11 is the fastest way.
3) Search the database for the answer to the customer`s question. If you know the `hotword` for the answer then type it in.
4) Press F12 to find the message, switch back to your email program and paste the answer into the email you started writing.
5) Continue editing if you wish, or send the email.
Advanced features include replaceable fields to allow customization each time a message is used and the use of file attachments that can be included with an answer.
The main benefits of Mercury MailRoom are as follows:
+ Speed up the process of answering emails
+ Provide standardized answers to your customers
+ Preserve knowledge - the most effective answers won`t leave with your support staff if they are promoted or leave the company
+ Share the knowledge - All tech support staff will be able to answer the same questions with perfect accuracy.
+ Optimized for keyboard use - all the main functions of the programs are designed to be used with a single keystroke, enabling users to answer emails as quickly as they can think of the right answer to send to the customer ! |
|
|
|
NEWS
So far, nothing for that!
RECOMMENDED DOWNLOADS IN THIS CATEGORY
|
|
|
|
| » Duplicates Remover for Outlook 2.1.0
|
| Duplicates Remover for Outlook is a powerful and flexible tool intended for the search and processing of duplicates in Microsoft Outlook folders. DRO process contacts, notes, tasks, journal and calendar items and appropriate type Microsoft Outlook folders ... |
|
| MAPILab Ltd. | 1975KB | Win 98/ME/NT/2000/XP | $24 | Downloads: 1364 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ABC Amber Agent Converter 1.06
|
| An advanced tool which helps you backup and archive your important emails organized in one file, converting emails from Forte Agent (very popular newsreader) to any format you wish easily and quickly. All you have to do is select required messages, choos ... |
|
| ProcessText Group | 1390KB | Win 95/98/ME/NT/2000/XP | $14.95 | Downloads: 1637 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » DeSofto SpamFilter 2.80
|
| Save your traffic and time. DeSofto SpamFilter automatically kills most Spam immediately at the server without downloading and blocks the rest of Spam for manually checking. An unique neuro-algorithm has been used in SpamFilter product to detecting legiti ... |
|
| DeSofto | 1001KB | Win 95/98/ME/NT/2000/XP | $14.95 | Downloads: 1375 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » Add Contacts 1.5
|
| Add Contacts automatically adds e-mail addresses to the contacts folder when you reply to a message and/or send a new message. This will help you avoid losing addresses of people you correspond with. Moreover, the collected addresses can be used for mail ... |
|
| MAPILab Ltd. | 1372KB | Win 98/ME/NT/2000/XP | $15 | Downloads: 1417 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » MailList King 5.32
|
| With MailList King you can use your favorite e-mail software (Microsoft Outlook, Outlook Express, Eudora, etc.) as a Mailing List Server, so you can easily create, manage and communicate with a list of people interested in your web site, products or organ ... |
|
| Xequte Software | 2088KB | Win 95/98/ME/NT/2000/XP | $49.00 | Downloads: 1450 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ThunderStor 1.1
|
| ThunderStor offers the user a simple, fast and effective method to extract ThunderBird Mail from the mail box files to individual standard message files. A command line and windows interface offers a the use a clean method to extract, archive and protect ... |
|
| BitDaddys Corp. | 4335KB | Win 98/ME/NT/2000/XP | $10.00 | Downloads: 1398 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ShareMailPro 3.9.1
|
| With an exclusive domain and one mailbox from ISP, you can add or remove mailboxes at any time. That means you don`t need to pay any extra money to your ISP for the mailboxes you add, perfect solution for small business. Requirements for ShareMailPro: Yo ... |
|
| LavaSoftware | 1905KB | Win 95/98/ME/NT/2000/XP | $80 | Downloads: 1344 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ABC Amber Outlook Converter 3.38
|
| ABC Amber Outlook Converter is intended to help you keep your important emails, newsletters, other information organized in one file. It is a very useful tool that converts your messages from MS Outlook to any document format (PDF, HTML, CHM, RTF, HLP, TX ... |
|
| ProcessText Group | 1482KB | Win 95/98/ME/NT/2000/XP | $19.95 | Downloads: 1628 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ABC Amber Becky Converter 1.06
|
| An advanced tool which helps you backup and archive your important emails organized in one file, converting emails from Becky (popular email client) to any format you wish easily and quickly. All you have to do is select required messages, choose format t ... |
|
| ProcessText Group | 1402KB | Win 95/98/ME/NT/2000/XP | $14.95 | Downloads: 1694 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ABC Amber PocoMail Converter 1.05
|
| Powerful tool which helps you backup and archive your important correspondence organized in one file, converting emails from PocoMail (very popular email client) to any format you wish (CHM, PDF, HTML, RTF, HLP, TXT Ansi, TXT Unicode, DOC, EML, DBF, XML, ... |
|
| ProcessText Group | 1392KB | Win 95/98/ME/NT/2000/XP | $14.95 | Downloads: 1723 |
| Date added: Sep 25, 2005 |
» Details |
|
|
|
|
| » ABC Amber Pegasus Converter 1.08
|
| An advanced tool which helps you backup and archive your important emails organized in one file, converting emails from Pegasus (very popular email client) to any format you wish easily and quickly. All you have to do is select required messages, choose f ... |
|
| ProcessText Group | 1391KB | Win 95/98/ME/NT/2000/XP | $14.95 | Downloads: 1651 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ABC Amber The Bat! Converter 1.12
|
| ABC Amber The Bat! Converter is intended to help you keep your important emails, newsletters, newsgroups mails organized in one file. It is a very useful tool which converts your emails from The Bat! (popular email client) to any document format (PDF, HTM ... |
|
| ProcessText Group | 1164KB | Win 95/98/ME/NT/2000/XP | $14.95 | Downloads: 1658 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » UseBestMail Personal Edition 1.0.5.2
|
| Immediately Block 100% of spam from your inbox. Uses whitelist, challenge-response and preview. Keeps email born viruses, spyware and malware on the server where they can do you no harm. Has a spam-free channel nobody else offers. Any UseBestMail equipp ... |
|
| Signal Trading LLC | 5343KB | Win 98/ME/NT/2000/XP | $29.95 | Downloads: 1355 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » Speaking Email Deluxe 6.1.3
|
| Speaking Email Deluxe uses Microsoft Agent characters to read your email messages. Primarily an email notification utility, it also reads header and message content and allows you to send speaking (or non-speaking) email messages and attachments to your f ... |
|
| UK Software | 571KB | Win 95/98/ME/NT/2000/XP | $14.99 | Downloads: 1319 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ZAPaSPAM for Outlook Express w/Parental 2.0
|
| Today, unsolicited or unwanted messages are clogging e-mail inboxes at an alarming rate! More than 70% of all e-mail traffic is “SPAM”. As e-mail vendors introduce new technology aimed to thwart this growing threat, the spammers counter by employing m ... |
|
| Zihtec Company LLP | 3089KB | Win 98/ME/2000/XP | $24.95 | Downloads: 1442 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ZAPaSPAM for Outlook w/ Parental Control 2.0
|
| Today, unsolicited or unwanted messages are clogging e-mail inboxes at an alarming rate! More than 70% of all e-mail traffic is “SPAM”. As e-mail vendors introduce new technology aimed to thwart this growing threat, the spammers counter by employing m ... |
|
| Zihtec Company LLP | 3089KB | Win 98/ME/2000/XP | $24.95 | Downloads: 1337 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » Aldo`s SPAM Cleaner 2.0
|
| Aldo`s SPAM Cleaner is a tool that will save you bandwidth and time deleting automatically all the SPAM, Worms, Virus, Junk emails, Unwanted emails, email attacks and almost anything you define before download them from your POP3 account. Aldo`s SPAM Cle ... |
|
| Aldo Vargas | 298KB | Win 95/98/ME/2000 | $12.95 | Downloads: 1375 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » ContactGenie Importer 1.3.11
|
| ContactGenie Importer is a contact import tool for Microsoft Outlook 2000/2003 to rapidly and efficiently import new contacts/leads received on a repetitive basis from suppliers, websites, and other sources via all major file formats (CSV, tab-delimited, ... |
|
| The Claxton Group | 4801KB | Win 98/ME/2000/XP | $39.00 | Downloads: 1488 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » LiteMail 2.6
|
| LiteMail is an easy to use mail server that includes unlimited addresses, unlimited domains, forwarding, relaying, SMTP Authentication, a catch-all address and quotas. Integrated DynDNS and No-Ip dynamic DNS clients help make LiteMail a complete and conv ... |
|
| Perception | 1211KB | Win 95/98/ME/NT/2000/XP | $19.95 | Downloads: 1325 |
| Date added: Sep 25, 2005 |
» Details |
|
|
| » No More Spam 3.0
|
| The ability to communicate with important contacts is critical to any business, home office, or home PC. The extreme proliferation of spam threatens to impede this communication, by making it hard to distinguish real mail from junk mail. Mistaking a mail ... |
|
| CommSoft AB | 1905KB | Win 95/98/ME/NT/2000/XP | $27.95 | Downloads: 1264 |
| Date added: Sep 25, 2005 |
» Details |
|
|
|
|
| |
